Refund and Return Policy

1. Policy at a Glance

• Memberships: cancel anytime from the Account page. Access continues through the end of the period you have paid for, and the membership will not renew.
• Store items: unused items in original condition may be returned within 30 days of delivery.
• Perishable pantry goods: not returnable unless they arrive damaged or defective.
• Damaged or incorrect orders: contact us and we will make it right.
• Shipping area: orders ship within the contiguous United States only.

2. Cancelling a Membership

Memberships are available on a monthly plan (8.99 USD) or an annual plan (79.99 USD), and both renew automatically until cancelled. You can cancel at any time by signing in and going to the Account page. You do not need to call or email us to cancel.

When you cancel, automatic renewal is turned off immediately, but your member access continues until the end of the billing period you have already paid for. After that date, your account reverts to free access and you will not be charged again. To avoid being charged for the next period, cancel before your renewal date, which is shown on the Account page.

3. Membership Refunds

Because you keep full member access through the end of your paid period after cancelling, membership fees are generally non-refundable, and we do not provide prorated refunds or credits for unused time in a monthly or annual period.

We will, however, issue a refund in the following situations:

• You were charged more than once for the same billing period because of a billing error.
• You were charged after you had successfully cancelled, as shown in your account records.
• We terminated your membership without cause, in which case we will refund the unused portion of your current period.
• A refund is required by applicable law.

If you believe you were charged in error, including for a renewal you did not expect, please contact us at info@limepierecipe.com within 30 days of the charge. We review these requests individually and in good faith.

4. Store Returns: What Is Eligible

You may return most non-perishable kitchen goods, such as cookware, bakeware, utensils, tools, and small equipment, within 30 days of the delivery date for a refund, as long as the item is:

• Unused and unwashed, with no signs of wear, cooking, or food contact.
• In its original packaging, with all parts, accessories, manuals, and inserts included.
• Accompanied by your order number or other proof of purchase from Limepie Recipe.

Items that have been used, damaged after delivery, altered, or returned incomplete may be refused or may receive a partial refund at our discretion.

5. Perishable Pantry Goods

For food safety and quality reasons, perishable pantry goods are not returnable and not refundable once delivered. This includes food items, spices, seasonings, oils, sauces, baking ingredients, and other consumable goods.

The only exception is when a pantry item arrives damaged, spoiled, leaking, or opened, or is past its best-by date on arrival. In those cases, please follow the steps for damaged or defective items below. Please do not send perishable items back to us unless we specifically ask you to.

6. Damaged, Defective, or Incorrect Items

If any item arrives damaged, defective, or different from what you ordered, please contact us at info@limepierecipe.com within 7 days of delivery. Include your order number, a description of the problem, and photos of the item and its packaging.

Once we confirm the issue, we will offer a replacement or a full refund of the item price, and we will cover any return shipping costs. In many cases, especially for perishable goods or low-cost items, we may not require you to return the item at all. Defects that appear after normal use may be covered by the manufacturer's warranty, and we are happy to help you contact the manufacturer.

7. How to Start a Return

To return an eligible item, please follow these steps:

• Email info@limepierecipe.com or call +1 (917) 624-0842 within 30 days of delivery with your order number and the items you wish to return.
• Wait for our return authorization and instructions. Returns sent without authorization may be delayed or refused.
• Pack the item securely in its original packaging and ship it to the address we provide. We recommend using a trackable shipping method, since we cannot be responsible for returns lost in transit.

Unless your return is due to our error or a damaged or defective item, you are responsible for return shipping costs. Original shipping charges are non-refundable except where the return results from our error.

8. Refund Processing

After we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to the original payment method, usually within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account.

Refunds cover the price of the returned items plus any applicable sales tax on those items. We cannot issue refunds in cash or to a different payment method.

9. Exchanges

We do not process direct exchanges. If you would like a different size, color, or product, please return the eligible item for a refund and place a new order for the item you want.

10. Shipping Area, Lost Packages, and Refused Deliveries

Store orders ship only to addresses within the contiguous United States. Please double-check your shipping address at checkout, as we are not responsible for orders delivered to an incorrect address that was entered by the customer.

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local carrier, then contact us within 7 days of the delivery date so we can open an investigation with the carrier. If an order is refused at delivery or returned to us as undeliverable, we will refund the item price once it is received back, less original shipping charges, except for perishable goods, which cannot be resold.

11. Contact Us

Questions about cancellations, refunds, or returns can be directed to LIMER LLC at 1615 WILSON AVE, Orlando, FL 32804, USA, by email at info@limepierecipe.com, or by phone at +1 (917) 624-0842. Please include your order number or account email so we can help you quickly.